Whilst every reasonable effort has been made to present accurate and updated information on this website, we reserve the right to correct, change, modify or update information including on the products, prices and services offered and its availability at any time without prior notice. We also reserve the right to limit quantities (including after you have submitted your order). All sizes and measurements stated on the site are approximate.
All online purchases placed through this website will be subject to acceptance in accordance with these terms and conditions. An acknowledgement email detailing the order will be sent to you at the time of processing the order. Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered.
Prices and Payments
All products are priced in Malaysian Ringgit (MYR) on this website. The Order will be charged in Malaysian Ringgit (MYR) for delivery within Malaysia. For delivery outside Malaysia, the Order will be charged in US Dollars (USD) or Singapore Dollars (SGD).
The prices shown on the website do not include any taxes, duties, levies, delivery charges or any other additional charges which may be incurred at the destination country.
Payment is charged to your Credit or Debit card for online purchases. Ginger will use a third-party payment gateway system to enable the online transaction on the web.
Returns, Exchanges and Cancellations
For any cancellation of your Order, kindly contact us by email within twenty-four (24) hours of placing your Order online stating the Order reference number. We will provide you with a full refund if the Order has not been processed or delivered. However, if the Order has been processed and cleared/dispatched, the client is responsible for all financial charges imposed from the online payment gateway, and for all freight charges involved due to the cancellation
Any exchange of product type will only be permitted if we are notified by email within twentyfour (24) hours of placing your Order online. No exchange of product type will be permitted once the products are cleared/dispatched for delivery after twenty-four (24) hours.
Upon acceptance of delivery, if there is damage to the product, you are required to notify us by email within forty-eight (48) hours of receipt of the delivery. You will need to arrange for the product to be returned to us within seven (7) days to our distribution centre which we will advise you after receiving your notification of damaged product. Upon receipt and verification of the damaged item, we will provide you with a replacement and if the item is not available, we shall refund the price of the Order.
Orders and Delivery
By accepting these Terms and Conditions, you acknowledge that you are over the age of eighteen (18) years. You must be over 18 years of age to place an online order with Ginger.
All Orders are subject to the availability of stock
For delivery within West Malaysia, the delivery period may take 3-5 working days upon confirmation of the Order.
For delivery to East Malaysia, the delivery period may take 5-7 working days upon confirmation of the Order.
For delivery outside Malaysia, the delivery period may take 7-10 working days subject to customs clearance of the products and payment of any additional charges at the destination country.
The aforesaid delivery time frame is for reference purposes only. Whilst we aim to deliver to your delivery address within the given time frame, we will not be able to provide an exact delivery date. We reserve the right to choose the means and carrier to deliver the Order.
Shipping and handling charges are based on your destination and Order type and size. We reward our online customers with FREE delivery (within West Malaysia) if the order value is above RM300.00. All Orders will be delivered via a courier. Customers will receive a notification email with tracking details once your items have been dispatched.
Ginger shall not be liable for any delay in, or failure to perform its obligations hereunder arising from any cause beyond our reasonable control including an act of God, war, fire, flood, pandemic, lockdowns and failure in information technology or telecommunications services.
All content and materials contained on this website including the website design, images, text, graphics, visuals and the software are owned, controlled or licensed by Ginger and protected by Malaysian and/or international copyright laws. All intellectual property rights, trademarks, logos and trade names applied or registered by Ginger are proprietary to Ginger.
Limitation of Liability
In no event shall Ginger or any of its respective directors, employees or agents be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use the website. We shall only be liable to you for the purchase price of the product should we fail to comply with these terms and conditions in any way.
Disclaimer of Warranties
Ginger will endeavour to ensure your access and use of the site is safe. However, Ginger cannot and does not represent or warrant that the site or its server will be error free, uninterrupted or free from any unauthorized access.
Risk and Title
The Product will be your responsibility from the time of delivery which shall be deemed to occur upon the delivery of the Product to the courier or freight forwarder.
Ownership of the Product will only be passed to you upon receipt by Ginger of full payment of all sums due in respect of the Product including delivery charges.
All legal issues arising under these Terms and Conditions will be governed by the laws of Malaysia and resolved exclusively through the courts of Malaysia.